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PRIVACY POLICY

Last Update: 10. December 2025

INTRO

We (“we,” “us,” “our”) take the protection of the data of users (“users” or “you”) of our website and/or mobile app (the “Website” or “Mobile App”) very seriously and are committed to safeguarding the information that users provide to us in connection with their use of our website and/or mobile app (together, the “digital assets”). Furthermore, we are committed to protecting and using your data in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you access our digital assets and services (“Services”) through your devices.

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Please read this Privacy Policy carefully and ensure that you fully understand our practices regarding your data before using our Services. If you have read and fully understood this policy but do not agree with our practices, you must discontinue the use of our digital assets and Services. By using our Services, you acknowledge and accept the terms of this Privacy Policy. Continued use of the Services constitutes your acceptance of this Privacy Policy and any future updates.

In this Privacy Policy, you will learn:


• How we collect data
• Which data we collect
• Why we collect this data
• Who we share the data with
• Where the data is stored
• How long the data is retained
• How we protect the data
• How we handle data of minors
• Updates or changes to the Privacy Policy

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What Data Do We Collect?

Below is an overview of the data we may collect:

Non-identified and non-identifiable information that you provide during the registration process or that is collected through your use of our services (“Non-Personal Data”). Non-Personal Data does not allow us to identify the individual from whom it was collected. The Non-Personal Data we collect consists primarily of technical information and aggregated usage data.

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Individually identifiable information, meaning any data through which you can be identified or could reasonably be identified (“Personal Data”). The Personal Data we collect through our services may include information requested from time to time, such as names, email addresses, postal addresses, telephone numbers, IP addresses, and more.


If we combine Personal Data with Non-Personal Data, we will treat the combined information as Personal Data for as long as it remains combined.

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How Do We Collect Data?

Below are the main methods we use to collect data:

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  • We collect data when you use our services. When you visit our digital assets and use our services, we may collect, record, and store usage sessions and the related information.

  • We collect data that you voluntarily provide to us, for example when you contact us directly via a communication channel (e.g., an email containing a comment or feedback).

  • As described below, we may collect data from third-party sources.

  • We collect data that you provide when logging in to our services through a third-party provider such as Facebook or Google.

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Why Do We Collect This Data?

We may use your data for the following purposes:

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  • To provide and operate our services;

  • To develop, customize, and improve our services;

  • To respond to your feedback, inquiries, and requests, and to provide assistance;

  • To analyze requirements and usage patterns;

  • For other internal, statistical, and research purposes;

  • To enhance our data security and fraud-prevention capabilities;

  • To investigate violations, enforce our terms and policies, and comply with applicable laws, regulations, or governmental requests;

  • To send you updates, notices, promotional material, and other information related to our services.
    For promotional emails, you may choose whether to continue receiving them by clicking the unsubscribe link included in such emails.

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To Whom Do We Disclose This Data?

We may share your data with our service providers to operate our services (e.g., for data storage via third-party hosting providers, technical support, etc.).

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We may also disclose your data under the following circumstances:


(i) to investigate, detect, prevent, or address illegal activities or other wrongdoing;
(ii) to establish or exercise our legal rights;
(iii) to protect our rights, property, or personal safety, as well as the safety of our users or the public;
(iv) in the event of a change of control affecting us or any of our affiliates (through a merger, acquisition, or purchase of substantially all assets, etc.);
(v) to collect, store, and/or process your data through authorized third-party providers (e.g., cloud service providers), as reasonably required for business purposes;
(vi) to collaborate with third parties in order to improve your user experience.

 

For clarity, we may transfer, share, or otherwise use Non-Personal Data at our own discretion.

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Please note that our services may enable social interactions (e.g., posting content, information, or comments publicly and chatting with other users).


Any content or data you provide in these areas may be read, collected, and used by others. We advise against posting or sharing information you do not wish to make public.

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If you upload or otherwise provide content on our digital assets while using our services, you do so at your own risk. We cannot control the actions of other users or members of the public who may access your data or content. You acknowledge and agree that copies of your data may remain accessible even after deletion, for example on cached or archived pages or after third parties have copied or stored your content.

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Cookies and Similar Technologies

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics tools (“Tracking Technologies”). These technologies may allow third parties to automatically collect your data to enhance navigation on our digital assets, optimize their performance, ensure a personalized user experience, and support security and fraud-prevention efforts.

For more information, please refer to our Cookie Policy.


We will not share your email address or other Personal Data with advertising companies or ad networks without your consent.

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Where Do We Store the Data?

Non-Personal Data
Please note that our company, as well as our trusted partners and service providers, are located worldwide. For the purposes described in this Privacy Policy, we may store and process all Non-Personal Data in various jurisdictions.

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Personal Data
Personal Data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, or other jurisdictions required for the proper provision of our services and/or as required by law.

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How Long Do We Retain the Data?

We retain collected data for as long as necessary to provide our services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements.

We may correct, complete, or delete inaccurate or incomplete data at our discretion.

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How Do We Protect the Data?

The hosting provider for our digital assets provides us with an online platform enabling us to offer our services to you. Your data may be stored through our hosting provider’s data storage, databases, and general applications. They store your data on secure servers behind a firewall and provide secure HTTPS access to most areas of their services.

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All payment options offered by us and our hosting provider comply with the Payment Card Industry Data Security Standard (PCI-DSS) administered by the PCI Security Standards Council (including brands such as Visa, MasterCard, American Express, and Discover). PCI-DSS requirements help ensure the secure handling of credit card information (including physical, electronic, and procedural safeguards) by our store and service providers.

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Despite the measures we and our hosting provider take, we cannot guarantee absolute protection or security of the data you upload, publish, or otherwise provide to us or others.

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We therefore ask that you use secure passwords and avoid submitting confidential information unless necessary. Since email and instant messaging are not considered secure communication methods, please avoid sharing confidential information through these channels.

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How Do We Handle Data of Minors?

Our services are not intended for users who have not reached the age of legal majority. We do not knowingly collect data from children.


If you are not of legal age, you should not download or use the services or provide any information to us.

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We reserve the right to request age verification at any time to ensure that minors are not using our services. If we learn that a minor is using our services, we may deny access and block the user, and we may delete any data stored about that user.
If you believe that a minor has provided data to us, please contact us as described below.

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We will use your Personal Data only for the purposes stated in this Privacy Policy and only when we believe that:

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  • the use of your Personal Data is necessary to perform or enter into a contract (e.g., to provide the services themselves or to offer customer or technical support);

  • the use of your Personal Data is necessary to comply with legal or regulatory obligations; or

  • the use of your Personal Data is necessary to support our legitimate business interests (provided such use is proportionate and respects your privacy rights).

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Your Rights as an EU Resident

If you are an EU resident, you may:

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  • request confirmation as to whether Personal Data concerning you is being processed and obtain access to your stored Personal Data along with supplemental information;

  • request receipt of the Personal Data you have provided to us in a structured, commonly used, and machine-readable format;

  • request correction of your stored Personal Data;

  • request deletion of your Personal Data;

  • object to the processing of your Personal Data;

  • request the restriction of the processing of your Personal Data; or

  • lodge a complaint with a supervisory authority.

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Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

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In the course of providing our services, we may transfer data across borders to affiliates or third parties, including from your jurisdiction to others worldwide. By using the services, you consent to the transfer of your data outside the EEA.

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If you reside in the EEA, your Personal Data will be transferred outside the EEA only when we believe that an adequate or comparable level of protection is ensured. We will take appropriate steps to ensure that we have proper contractual arrangements with relevant third parties ensuring suitable safeguards so that the risk of unlawful use, alteration, deletion, loss, or theft of your Personal Data is minimized and that such third parties comply with applicable laws at all times.

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California Consumer Privacy Act (CCPA) Rights

If you use the services as a California resident, you may be entitled to request access to and deletion of your data under the California Consumer Privacy Act (CCPA).

To exercise your rights to access or delete your data, see the contact information below.
We do not sell users’ Personal Data as defined in the CCPA.

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California residents under the age of 18 who use the services may request deletion of content they have posted by emailing us at the address provided below under “Contact.” All requests must be labeled “California Removal Request” and must include a description of the content to be removed and sufficient information for us to locate the material.


Requests not properly labeled or submitted may not be processed, and we may be unable to respond if insufficient information is provided.


Please note that your request does not guarantee that the material will be completely or comprehensively removed—for example, content may have been reposted or saved by other users or third parties.

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Updates or Changes to This Privacy Policy

We may revise this Privacy Policy at our discretion. The version posted on the website is always the most current (see “Last Updated”). We ask that you review this Privacy Policy regularly for any changes.


If material changes are made, we will post a notice on our website.

Continued use of the services after such changes have been posted constitutes your acknowledgment and acceptance of the updated Privacy Policy and your agreement to be bound by its revised terms.

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Contact

If you have general questions regarding the services or the data we collect and how we use it, please contact us at:

Name: Ewelina Dubiel
Address: Moschelesstrasse 5, 04109 Leipzig, Germany
Email: ewelina@glowcoach.co

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Disclaimer

The information contained herein does not constitute legal advice and should not be relied upon as such. Specific requirements regarding legal terms and policies may vary by state and/or jurisdiction. As stated in our Terms of Use, you are responsible for ensuring that your services comply with the laws applicable to you.

To ensure full compliance with your legal obligations, we strongly recommend seeking professional legal counsel to better understand the requirements applicable to your specific situation.

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